SHIPPING & RETURNS
At TDZ, we want your shopping experience to be straightforward from checkout to delivery. Here you'll find information about shipping, returns and refunds, including what to do if you need help with an order.
TDZ works with trusted suppliers to fulfil and dispatch orders directly to customers. Shipping availability, costs and estimated delivery times may vary depending on the product, supplier and destination. Where available, delivery estimates will be shown at checkout or on the product page. Please review these details before placing your order.
SHIPPING INFORMATION
INTERNATIONAL DELIVERY
TDZ plans to offer international delivery to selected countries. Shipping availability, costs and estimated delivery times depend on the product, supplier and destination. Some products may not be available for delivery to certain locations. Please check the delivery options and estimated costs before placing your order.
RETURNS & REFUNDS
We want you to shop with confidence. If something isn’t right with your order, we’re here to help. Below you’ll find information about returns, refunds and what to do if your item arrives damaged, faulty or incorrect.
RETURN ELIGIBILITY
You can request a return within 14 days of receiving your order. To be eligible, items should be unused, in their original condition and, where possible, in their original packaging. Please contact us before sending anything back so we can provide the correct return instructions. Your statutory rights are not affected.
HOW TO REQUEST A RETURN
To request a return, please contact us through our Contact page and include your order number, the item you wish to return and the reason for your request. If the item is damaged, faulty or incorrect, please include clear photos where possible. We’ll review your request and provide the appropriate return instructions. Please do not send items back before receiving instructions from us.
DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible through our Contact page. Include your order number, a description of the issue and clear photos where possible. We’ll review the problem and arrange an appropriate solution, which may include a replacement, repair or refund. If an item is faulty or not as described, your statutory consumer rights remain unaffected.
REFUNDS
Once your return has been received and assessed, we’ll confirm whether a refund is due. Approved refunds will be issued to your original payment method. Where applicable, refunds will include the standard delivery cost paid for the order. We’ll process refunds within the timeframes required by applicable consumer law. Your bank or payment provider may take additional time to make the funds available.
CUSTOMS & IMPORT CHARGES
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges vary depending on the destination, product and shipping method. Where duties or taxes are not included in the price or shipping cost shown at checkout, the customer may be required to pay them before delivery. We recommend checking your country’s import rules before ordering. Any charges collected by TDZ will be clearly shown at checkout.